National Broadcasting Company, Inc.

3000 W. Alameda Avenue Burbank, CA, 91523 818 840-4444

Mr. Warren Shanahan
Gold Medal Ticket Services, Inc.
4026-H Providence Road
Charlotte, North Carolina 28211

Dear Warren,

I want to express my personal appreciation for the "gold medal" performance that your team of ticket professionals contributed to the success of NBC's Olympic Client Program. The 2000 Summer Games in Sydney and the 2002 Winter Games in Salt Lake City were a great success, due in part to your team's performance. When they coined the phrase "service with a smile", they must have had your group in mind.

The levels of enthusiasm, tireless energy, and attention to detail demonstrated by your staff in Salt Lake City and Sydney, resulted in dozens of compliments from our guest and our host senior executives. Regardless of the hour of the day, or how many hours your staff members worked, you and they always came up with ticket solutions, whether it was last minute exchanges or the unexpected last minute arrival of a Network VIP Guest or Client.

Ticket services are indeed a very specialized operation. What has distinguished your Gold Medal organization is the professionalism of your associates, their resourcefulness, helpful disposition, and contagious cheerfulness and humor at all hours of the day.

Your commitment to the NBC Client program was first rate.

Thank you and continued success in the future.

Ted O'Karma
Director Corporate Events

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